Customer Service Survey

Customer Service Survey™ identifies people who have the natural behavioural traits of a great customer. The survey can help you hire, promote and train great customer service staff.Customer Service Survey allows you to satisfy customer service needs, strengthen your relationships with customers, built loyalty, credibility and trust and increase sales and profitability.

You'll meet your goal of great customer service and have employees who care and will 'go the extra mile.'

The Customer Service Survey™  report covers both Customer Service Knowledge (a skill) and eight important behavioural characteristic areas: Assertiveness, Persistence, Empathy, Drive, Organisation, Maturity, Creativity and Incentive.

Built into this product is a customer service job pattern which reflects, after years of study, the level of customer service knowledge and behavioural characteristics of those who have proven to be successful customer service representatives. Those representatives who:

• Satisfy customer's service needs so your business prospers 
  
• Will build credibility and trust 
  
• Strengthen your relationship with customers 
  
• Exceed customer expectations 
  
• Improve order frequency 
  
• Make your customers feel valued 
  
• Build customer loyalty 
  
• Reduce customer problems 
  

Utilising the The Customer Service Survey™  when hiring, promoting and training your people means that you will have the best staff serving your customers. The information will be available to training and manage your people more effectively.

With computer processing for perfect consistency, and high speed production of reports, the The Customer Service Survey ™ has been designed to integrate into today's recruiting and training practices. The information you receive from a Customer Service Survey Report will provide instant clarity on essential aspects of your decision about someone's suitability and potential for a role in customer service.

Applications:

• Recruiting 
  
• Promotion 
  
• Training Needs Analysis