Customer Service Perspective
Customer Service Perspective™ measures eight behavioural characteristics and two proficiencies that are key to delivering excellent customer service. This assessment also provides an easy comparison of the individual's perspective on customer service to your company's customised perspective and also defines training and orientation needs.
"Customers go where they are wanted and stay where they are appreciated."
Everyone in your company should be actively involved with customer service. Customer Service Perspective™ measures eight behavioural characteristics and two proficiencies that are key to delivering excellent customer service. This assessment also provides an easy comparison of the individual’s perspective on customer service to your company’s customized perspective and also defines training and orientation needs.
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Customisable:
Develops Job Match Patterns by:
- Position
- Company
- Manager
- Geography
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Report Options:
- Placement Report
- Coaching Report
- Individual Report
- Company Service Perspective
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Measures:
A. Behavioural Characteristics
- Trust
- Tact
- Empathy
- Conscientiousness
- Conformity
- Focus
- Courtesy
- Flexibility
B. Proficiencies
C. Job Match
D. Company Service Perspective
Administration:
- Internet/ paper
- Approx. 30 Minutes to complete survey
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