Call Centre Survey™

Call Centre Survey™ can assist you in identifying and hire employees who fit the "Call Centre Culture". The survey can tell you if employees or job applicants have an understanding of sales principles, plus their behavioural traits to indicate if they are well suited for work in either inbound or outbound call centres.

You'll solve the turnover problem, staff will perform better, more reliably and stay with you longer.

The Call Centre Survey™ helps you select employees who perform effectively and efficiently by measuring two distinct qualities:

Skills 

In the Call Centre Survey™, the Knowledge Survey assesses the sales interaction skills of the candidate appropriate to the call centre market. (i.e. dos an individual understand the best methods to fulfil a customer's need with your product/ service?)

Personality Traits 

These are observable and non-observable qualities that will determine how and individual acts and behaves. (i.e. how an individual is likely to apply their Call Centre knowledge on the job.)

Critical behavioural traits that you need to know about your call centre representatives are measured, including:

With computer process for perfect consistency, and high speed production of reports, the Call Centre Survey™ has been designed to integrate into today's recruiting training practices.

The information you receive from a Call Centre Survey™ report will provides instant clarity on essential aspects of your decision about someone's suitability and potential for a role in call centre or a pro-active client position.

Applications:

• Recruiting 
  
• Promotion 
  
• Training Needs Analysis

Report Options:

• Outbound or Inbound Report 
  
• Graphic and Descriptive Data 
  
• Includes Job Matching Rating of Good, Moderate or Poor

Features:

• Established Job Pattern 
  
• Easy to Read Reports 
  
• Easy to Implement and Use 
  
• Affordable 
  
• Computer Scored

Measures:

• Call Centre Knowledge 
  
• Call Centre Attitudes 
  
• 8 Important Behavioural Traits

Benefits:

• More Proficient Staff 
  
• Better Job Performance 
  
• Refined Training Administration:
  
• Internet or Paper 
  
• Approx. 20 Minutes to complete