Turn Individuals into 'Invaluables"
You have assembled an expert team of workers who fit their jobs well and are aligned with organisational goals. They are high performers, and you could not be more pleased with each of them individually.
Yet something important is off. Jason almost never appears satisfied with answers to his questions, feedback from his team leader-with anything, really. He is impatient and often grumbling, and his dissatisfaction is rubbing off on others. Yet he is extremely skilled at his job.
Jason's manager, Julie, consistently ensures her team is performing superbly by meeting deadlines and communicating well with internal and external clients. But there is friction between these two key players, and you have big plans for the team: a project that they will spend most of the year developing before presenting to external clients. You have a nagging feeling about their chronic inability to get along because you have seen small irritations between two people fester and grow until culminating in a huge blowup that threatens the entire team.
So right now, before you involve Julie's team in the new project, step back and assess. Literally. Take a few minutes to examine the source of the friction and figure out how to dissolve it before it dissolves this high-performing team. Profiles Performance IndicatorTM and its Team Analysis Report are the prescribed methods of finding the underlying cause of conflict on your team and improving communication. Its reports may help you form a new team, or figure out how to enhance Julie's leadership skills so that the friction disappears.
Organisations appreciate PPI's aid in motivating and coaching employees and resolving performance issues. It measures a worker's motivational intensity and actions related to:
- Productivity
- Quality of work
- Initiative
- Teamwork
- Problem solving
- Adapting to change
- Response to conflict, stress and frustration
The Team Analysis Report will help leaders:
- Form new teams
- Reduce team conflict
- Improve team communication
- Improve their ability to anticipate problems
- Enhance team leadership skills
PPI takes about 15 minutes to complete, and Julie will know the results immediately. So will you-before handing that new project to the team.
|
