PXT and Healthcare Enrollment Specialists

This issue of Profiles Advantage examines the reason why smart employees fail to hit their stride on the job. Our case study looks at employee productivity levels at a healthcare organisation, and how managers improved productivity and hired more employees who excelled at their jobs.

The study looks specifically at the relationship between employee productivity and Job Match to ProfileXT®. The client used PXT software as a guide for constructing a Job Match Pattern to identify the measured characteristics that differentiate top and bottom performers in the enrollment specialist job.

Managers can also use the pattern to provide additional information about applicants for the position. The Job Match Pattern makes it easier for employers to identify where individuals will best fit into positions and where adjustments will have to be made. This information allows for more accurate job placement and job training.

Participants
Sixty enrollment specialists were part of the study. Each employee who participated in the study was given the ProfileXT®. Supervisors then evaluated each employee's performance using a five-point rating scale. Thirteen employees exceeded expectations by earning a 4 or 5 rating. Six scored a 1 or 2, failing to meet expectations. The remaining 41 enrollment specialists earned a 3, which meant that they met performance expectations.

Job Match Pattern
The 13 top-performing enrollment specialists served as the basis for the Job Match Pattern. The organisation began using this pattern as a benchmark for other potential employees.

The further outside the range a person's score falls, the less likely it is that the person will be a good fit. This is true whether the applicant scores above or below the pattern. We derive overall Job Match Percent by matching the applicant/test-taker's score on each scale to a Job Match Pattern of scores for a specific position.

Performance Grouping
The organisation matched all 60 enrollment specialists against the pattern. After a review of the sample's ProfileXT® percent matches, it was determined that an overall Job Match percent of 78 percent or better best identified top-performing employees. It was selected as the point that represented a good match to the Job Match Pattern.

This study showed that:

• 9 of 13 Top Performers were correctly identified as Top Performers by the pattern
• 4 of 13 Top Performers were incorrectly identified as Bottom Performers by the pattern
• 4 of 6 Bottom Performers were correctly identified as Bottom Performers by the pattern
• 2 of 6 Bottom Performers were incorrectly identified as Top Performers by the pattern

Of the 60 employees included in the study, 34 met or exceeded the benchmark. Nine of the 13 top performers (69 percent) were included in this group. Only two of the six Bottom Performers (33 percent) were able to display the same match for the pattern. Thus the pattern differentiated top and bottom performers as shown by the company's own performance evaluations.

Summary
The company indicated that its hiring practices have become more consistent after using the ProfileXT®. By using PXT to benchmark employees, the organisation has shown the ability to successfully screen enrollment specialist candidates.