Human Resource Solutions: Staff Retention

Basis for Case Study: To determine a correlation between Profile scores and turnover percentages

Number of Locations: 5

Type: Credit Union

Number of Employees: 200

Department: Member Services

Number of People Assessed: 56

Number of Employees in Dept: 60

Assessment Used: Profile XT

Basis for Study Details: Study conducted April 2001 through March 2002

Course of Action: Analysis of Profile XT score of Member Services Representatives

Results:
It was determined that Learning Index scores are a good indicator of whether a person will leave or not. Participants in the sample who scored less than 6 had a turnover percentage of 64%. Participants who scored greater than or equal to 7 had a turnover percentage of 14%.

Participants with a Verbal Skill score of less than or equal to 7 had a turnover percentage of 59%. Participants with a Verbal Skill score of greater than or equal to 8 had a turnover percentage of 33%.

Verbal Reasoning seems to be a significant indicator of whether a person will leave or not. Participant with a Verbal Reasoning score of less than or equal to 5 had a turnover percentage of 82%. Participants with Verbal Reasoning score of greater than or equal to 6 has a turnover percentage of 10%

Numerical Ability also seems to be a significant indicator of whether a person will leave or not. Participants with a Numerical Ability score of less than or equal to 6 has a turnover percentage of 75%. Participants with a Numerical Ability score of greater than or equal to 7 had a turnover percentage of 12%